These terms govern your use of MaisonNets and any booking made through the platform. Please read them alongside the specific cancellation and house rules shown on each property.
By creating an account, browsing listings, or making a booking on MaisonNets, you agree to be bound by these Terms & Conditions and our Privacy Policy. If you do not agree, please do not use the platform.
MaisonNets acts as a booking intermediary connecting guests with independent hosts. We are not a party to the accommodation contract itself, which is formed directly between you and the host.
You must be at least 18 years old to create an account or make a booking. You’re responsible for keeping your login credentials secure and for all activity that occurs under your account.
When you submit a “Request to Book,” your payment method is authorised for the full amount shown at checkout, including cleaning fees, service fees, and applicable taxes. A booking is not confirmed until the host accepts your request and, where required, you have signed the property’s booking terms.
Instant Book listings: Payment is captured immediately and the booking is confirmed without host approval.
Request to Book listings: Payment iis authorised on request and captured only once the host accepts.
If a host declines or fails to respond within 24 hours, any authorisation is released in full and no charge is made.
Service fee: A non-refundable service fee is applied to every booking to cover platform operations, payment processing, and 24/7 guest support.
Each listing displays its own cancellation policy at the time of booking. The table below summarises the standard tiers used across MaisonNets; the policy shown on your booking confirmation always takes precedence.
Service fees are non-refundable except where MaisonNets cancels a booking on a host’s behalf due to a policy violation.
Hosts are responsible for the accuracy of their listings, the safety and cleanliness of their properties, and compliance with local short-term rental laws, zoning rules, and tax obligations.
Guests agree to treat properties with care, respect occupancy limits and house rules, and behave lawfully during their stay. MaisonNets reserves the right to suspend accounts that result in verified property damage, harassment of hosts, or fraudulent payment activity.
MaisonNets provides the platform “as is” and does not guarantee the accuracy of listings, the conduct of hosts or guests, or uninterrupted access to the service. To the maximum extent permitted by law, MaisonNets is not liable for indirect, incidental, or consequential damages arising from a booking.
Nothing in these terms limits liability that cannot be excluded under applicable consumer protection law.
Most issues can be resolved through our Resolution Centre, available from your trip dashboard. Where a dispute cannot be resolved directly, these terms are governed by the laws of Victoria, Australia, and any unresolved dispute will be subject to the exclusive jurisdiction of its courts.
We may update these terms from time to time to reflect changes in our services or legal requirements. Material changes will be notified by email at least 14 days before taking effect. Continued use of MaisonNets after that date constitutes acceptance of the updated terms.
Questions about these terms can be sent to legal@maisonnets.com or via the Help Centre. We aim to respond to all legal enquiries within three business days.
